Deviation: From Incorrect Temperature to Corrective Action
Mattrygghet

Deviation: From Incorrect Temperature to Corrective Action

A measurement outside the limit automatically becomes a deviation. Employees can report anything else directly from their phones, and the manager closes the deviation with a corrective action.

2 min read

A cooler room at 7 degrees is not a catastrophe. The problem is that no one does anything about it. Internal control is just as much about what you do when something goes wrong as it is about measurements that are in order.

The Norwegian Food Safety Authority looks for three things when something has gone wrong: that it was detected, that someone did something about it, and that it was documented. With Vevja, all three happen almost automatically.

Outside the limit = deviation, automatic

When an employee records a temperature outside the limit for the control point, she doesn’t need to do anything extra. She enters the measurement as usual.

The cooler room should maintain 0–4 °C. Here the measurement is 7.2 °C.
The cooler room should maintain 0–4 °C. Here the measurement is 7.2 °C.

Vevja marks the round as "Outside limit" and creates a deviation with the measurement, control point, and who took it. The employee receives a notification on the screen that the deviation has been created.

The measurement is stored, and the deviation is created automatically.
The measurement is stored, and the deviation is created automatically.

Everything else can be reported from the phone

Not all deviations are temperatures. A loose seal, broken glass, a delivery that arrived too warm — employees see it first. Under "Open deviations" in the app, everyone can see what hasn’t been resolved yet and can report a new deviation with one button.

Open deviations, with workplace, measured value, and who reported it.
Open deviations, with workplace, measured value, and who reported it.

The deviation report is brief: what happened, any details, and which workplace it concerns. Afterward, photos can be attached.

Reporting a deviation takes less than a minute.
Reporting a deviation takes less than a minute.

The manager closes the deviation with an action

Managers are notified when a deviation is created, if you have enabled alerts. In Vevja online, they see the list of deviations and can open each one.

The deviation list in Vevja. Open deviations at the top.
The deviation list in Vevja. Open deviations at the top.

A deviation can only be closed with a corrective action: what was done to fix it, and what is being done to prevent it from happening again. Without this, the deviation is just a complaint. With it, the deviation is documentation that the internal control is working.

The corrective action is written directly into the deviation.
The corrective action is written directly into the deviation.
Closed deviation: who closed it, when, and what was done.
Closed deviation: who closed it, when, and what was done.

In short

  • Incorrect temperatures are automatically caught. No one has to remember to write a deviation report.
  • Anyone can report. Those who see the problem first can register it on the spot.
  • The action is mandatory. A deviation cannot be closed without stating what was done.
  • Everything is connected. The measurement, deviation, and action are in the same log, with names and timestamps.

In the final article in the series, we look at how you retrieve all this when the Norwegian Food Safety Authority is at the door.

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